Shipping policy

At Thread & Crumb, every order is thoughtfully prepared and packaged with care. As a small business specializing in handcrafted goods, we appreciate your patience while we create and prepare your products for their journey to you.

Order Processing Times

Our standard processing time is 5–7 business days before shipment.

During peak shopping seasons, holidays, or periods of increased order volume, processing times may extend to 7–10 business days.

Please note that processing times do not include weekends, holidays, or shipping transit times.

Because many of our products are handcrafted in small batches, we appreciate your understanding that preparing your order may take a little extra time.

Shipping Rates & Destinations

We currently ship throughout the United States and Canada.

We offer flat-rate shipping, with applicable shipping rates displayed at checkout before your purchase is completed.

Free shipping is available on U.S. orders over $100. This offer does not apply to Canadian orders.

Once your order ships, you will receive a shipping confirmation email with tracking information when available.

International Shipping, Customs & Import Fees

Canadian orders may be subject to import duties, taxes, customs fees, or other charges imposed by Canadian customs authorities.

Unless these charges are collected at checkout, any applicable duties, taxes, or customs fees are the responsibility of the customer and are not included in our shipping rates.

International shipments may experience additional delays due to customs processing. These delays are outside of Thread & Crumb's control.

Shipping & Delivery Times

Shipping transit times vary depending on your location, the shipping carrier, and the shipping service used.

Please remember that estimated delivery dates are not guaranteed and do not include our order processing time.

Once a package has been transferred to the shipping carrier, unexpected delays due to weather, holidays, customs processing, or carrier operations may occur.

Local Pickup & Delivery

We're happy to offer convenient local options for customers in our community!

Local Pickup — FREE

Complimentary local pickup is available at designated pickup locations.

Pickup instructions and details will be provided once your order is ready. Please wait for pickup confirmation before arriving to collect your order.

Local Delivery — $10

Local delivery is available for a flat fee of $10 within our designated delivery radius.

Availability and applicable delivery options will be displayed at checkout.

Warm Weather & Temperature-Sensitive Products

Many of our products are made with natural ingredients, including beeswax and tallow, which can be sensitive to temperature changes.

During warmer months, candles, wax melts, and skincare products may soften or experience changes in texture while in transit.

We recommend bringing your package indoors promptly after delivery and avoiding prolonged exposure to direct sunlight or extreme temperatures.

If your products arrive damaged or unusable, please contact us within 48 hours of delivery with photographs so we can review the issue and assist you in accordance with our Return & Refund Policy.

Lost, Missing, or Delayed Packages

If your package appears delayed, we recommend checking your tracking information for the latest updates.

If your package is marked as delivered but cannot be located, please first check around your delivery location, with household members or neighbors, and contact the shipping carrier to initiate an investigation.

If you are unable to resolve the issue with the carrier, please reach out to us.

While we cannot guarantee replacement or reimbursement for packages marked as delivered, we're happy to review the circumstances and assist where possible, consistent with applicable consumer protection laws.

Incorrect Shipping Information

Please double-check your shipping address before completing your purchase.

If you notice an error, contact us as soon as possible. We will do our best to accommodate address changes before your order ships.

If a package is returned to us due to an incorrect or incomplete address provided at checkout, additional shipping charges may apply to resend the order.