Return & Refund Policy

At Thread & Crumb, each product is thoughtfully handcrafted in small batches with care and attention to detail. We take pride in the quality of our products and want you to feel confident shopping with us.

Please review our return and refund policy before making a purchase.

All Sales Are Final

Due to the handmade nature of our products, all sales are final. We do not accept returns or exchanges for changes of mind, personal preferences, or fragrance preferences.

We understand that fragrance is personal! A scent that one person loves may not be another person's favorite. If you're unsure which fragrance to choose, we encourage you to explore our candle and wax melt samplers before committing to a full-sized product.

Exceptions apply to eligible order cancellations and damaged, defective, or incorrect products as outlined below.

Damaged, Defective, or Incorrect Items

We carefully inspect and package our products before they leave our hands. However, we understand that shipping damage and occasional mistakes can happen.

If your order arrives damaged, defective, or incorrect, please contact us at support@threadandcrumb.com within 48 hours of delivery.

Please include:

• Your order number or proof of purchase

• A brief description of the issue

• Clear photographs of the affected product and packaging, when applicable

Once we've reviewed your claim, we'll work to make things right.

For confirmed issues, we prioritize sending a replacement at no additional cost. If a replacement is unavailable, we will issue a refund for the affected item.

In most cases, photographs are sufficient, and you will not be required to return the affected product. If additional information is needed, we'll contact you directly.

The 48-hour reporting period helps us address issues promptly and does not limit any rights or remedies provided by applicable law.

Order Cancellations & Changes

We understand that plans change!

For standard retail orders, cancellations or modifications may be requested within 24 hours of placing an order.

Eligible cancellations requested within this period will receive a full refund to the original payment method.

Please contact us as soon as possible at support@threadandcrumb.com with your order number and requested changes.

Once the 24-hour cancellation window has passed, standard retail orders cannot be canceled or modified.

Custom & Personalized Orders

Due to the personalized nature of custom and made-to-order products, custom and personalized orders cannot be canceled, modified, or refunded once placed, including within the standard 24-hour cancellation window.

These orders are considered final sale from the time of purchase.

For the purposes of this policy, custom and personalized orders refer to products specifically created, customized, or personalized according to a customer's individual specifications. Regular retail products handcrafted after an order is placed are not automatically considered custom orders.

If a custom or personalized product arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery so we can review the issue and provide an appropriate resolution in accordance with this policy.

Final Sale & Non-Returnable Products

All Thread & Crumb products are final sale, including:

• Candles and wax melts

• Room sprays and fragrance products

• Tallow skincare products and lip balms

• Seasonal and limited-edition collections

• Sale and clearance merchandise

• Custom or personalized products

These products are not eligible for returns or exchanges due to changes of mind or personal preferences.

Damaged, defective, or incorrect items remain eligible for review and appropriate resolution under this policy.

Refunds

Approved refunds will be issued to the original payment method.

Once a refund has been processed, please allow additional time for your bank or payment provider to post the funds to your account.

Processing times may vary depending on your financial institution.

In-Person Purchases & Markets

This policy also applies to purchases made directly from Thread & Crumb at farmers markets, pop-up events, and other in-person retail locations.

All in-person sales are final. We encourage customers to explore our available fragrances and ask questions before purchasing.

If you discover an issue with a product purchased in person, please contact us within 48 hours of purchase with photographs and proof of purchase, if available.

We will review the issue and work toward an appropriate resolution in accordance with this policy.

Policy Scope

This policy applies to all direct retail purchases made through Thread & Crumb, including online orders, local pickup and delivery orders, and in-person market purchases.

Wholesale purchases, including orders placed through Faire or other wholesale arrangements, may be subject to separate terms and conditions.

Nothing in this policy limits any rights or remedies available under applicable consumer protection laws.

Contact Us

If you have questions about your purchase or need assistance with an order, we're happy to help!

Email: support@threadandcrumb.com

Thank you for choosing Thread & Crumb and supporting our small business. Every purchase allows us to continue creating thoughtfully handcrafted products, and we truly appreciate your support.